1. Who We Are
Secure World Travel Ltd ("we", "us", "our") is an online travel security intelligence service. Our website is secureworldtravel.com. We are responsible for the personal data you provide to us when you purchase our guide, subscribe to our membership, or contact us.
Secure World Travel Ltd is registered in England and Wales under company number 17327634. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
2. What Data We Collect
- Purchase data: Your name, email address, and billing details when you buy a product. Payment card details are processed securely by our payment provider and never stored by us.
- Account data: Email address and profile name if you create a member account.
- Contact enquiries: Name, email, and any message content you submit via our contact form.
- Trade applications: Agency name, contact name, email, phone, and trade institute membership details.
- GPS tracking data: Location coordinates collected only when you explicitly activate a personal tracker session. This data is stored for your own use and is never shared with third parties.
- Usage data: Standard server logs including IP address, browser type, pages visited, and timestamps for security and operational purposes.
3. How We Use Your Data
- To process and fulfil your order and provide access to purchased digital content.
- To send you your annual membership renewal reminders and monthly travel briefs (members only).
- To respond to your enquiries and support requests.
- To verify trade account applications against travel institute membership records.
- To improve the security and functionality of our platform.
4. Legal Basis for Processing
We process your data on the following grounds under UK GDPR:
- Contract performance: Processing your order and delivering the purchased content.
- Legitimate interests: Fraud prevention, security monitoring, and service improvement.
- Consent: Newsletter subscriptions and marketing communications.
5. Sharing Your Data
We do not sell your personal data. We share it only with:
- Payment processor: To securely process your transaction.
- Email service provider: To deliver transactional and membership emails.
- Cloud hosting provider: Who stores application data on our behalf under strict data processing agreements.
6. Data Retention
We retain your purchase records for 7 years for tax and legal compliance purposes. Member account data is retained while your membership is active and for 12 months after cancellation. You may request deletion of non-legally-required data at any time.
7. Your Rights
Under UK GDPR, you have the right to: access your data, correct inaccuracies, request erasure, object to processing, and data portability. To exercise these rights, email us at privacy@secureworldtravel.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
We use only essential cookies required for authentication and session management. We do not use advertising or third-party tracking cookies.