Last updated: June 2026
We stand behind our product. If you are not completely satisfied with your purchase, contact us within 30 days of your purchase date and we will issue a full refund — no questions asked.
Email refunds@secureworldtravel.com with your order email address and a brief description. We process all refund requests within 3 business days. Refunds are returned to the original payment method.
Because our products are digital, under UK consumer law you would ordinarily lose your right to cancel once you have downloaded them. However, we waive this condition and honour our 30-day guarantee regardless. We simply ask that you delete any downloaded copies if a refund is granted.
You can cancel your annual membership at any time from your Profile page. If you cancel within 30 days of purchase or renewal, you are entitled to a full refund of that payment. Cancellations after 30 days take effect at the end of the current billing year — no partial refunds are given for unused membership months beyond the 30-day window.
Trade licence orders (100-copy bulk purchases) are non-refundable once the download licence has been issued, except in cases of technical failure to deliver. Please contact us within 48 hours of purchase if you experience any delivery issues.
Refund enquiries: refunds@secureworldtravel.com · +44 7425 505806
Secure World Travel Ltd is registered in England and Wales under company number 17327634. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.